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Terms of Service

Last updated: 2026-04-04

1. Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you and MB Laimingas Verslas, a Lithuanian small partnership (mažoji bendrija) registered under company code 302630890, VAT number LT100007071010, with registered office at Didlaukio g. 80-96, LT-08326 Vilnius, Lithuania, trading as Snooplytics("we", "us", or "our"). When you create an account you must affirmatively accept these Terms and the Privacy Policy by ticking the required checkbox; that submission constitutes a binding electronic signature. If you do not agree, do not use the service.

2. Service Description

Snooplyticsis an AI-powered market and competitive intelligence platform. Users create monitoring projects, add sources to those projects (entered directly or accepted from AI-generated suggestions), and receive AI-synthesized briefings based on signals gathered from those sources. The service is provided "as is" and on a best-effort basis. We may modify, suspend, or discontinue any part of the service at any time; for material reductions affecting a paid plan we will give reasonable notice where practicable and, at our discretion, a pro-rata refund for the affected period.

3. AI Output Disclaimer

Briefings and other outputs are generated by large language models and may be inaccurate, incomplete, outdated, biased, or fabricated. They are not legal, financial, investment, tax, medical, compliance, or strategic advice. You are solely responsible for independently verifying any fact before acting on it, and you use AI-generated outputs entirely at your own risk.

Topics, sources, and research prompts suggested by AI during project setup are a convenience, not a recommendation or endorsement. Once a suggestion is saved to your project it is your configuration and your responsibility.

4. Account Registration

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and have full legal capacity to create an account. You agree to provide accurate information, keep your credentials confidential, notify us at [email protected] of any unauthorized access, and accept responsibility for all activity on your account. We may suspend or terminate accounts used for fraudulent, abusive, or malicious purposes without notice or refund.

5. Your Responsibilities

You are solely responsible for:

  • The topics, sources, business context, and any other content in your monitoring projects — whether entered directly or accepted from AI-generated suggestions.
  • Ensuring that monitoring any source in your projects is lawful in your jurisdiction and does not violate that source's terms of use or intellectual property rights.
  • Reviewing AI-generated suggestions before activating a project, and independently verifying any briefing content before making a decision based on it.
  • Maintaining your own backups of briefings, exports, or data you consider important. We do not guarantee data persistence and cannot recover data after account deletion or service interruption.
  • Your use of briefings under copyright, fair use, and other intellectual property rules; compliance with all applicable laws; and any taxes imposed on your use of the service other than taxes on our net income.

6. Organizations and Projects

Users may create organizations and manage projects within them. Organization administrators are responsible for managing members, roles, and permissions, and for promptly addressing violations of these Terms committed by members under their control.

7. Subscriptions, Payments, and Credits

Paid features require a subscription billed monthly or annually through Stripe. By subscribing you authorise recurring charges until you cancel.

  • Cancellation: subscriptions begin on the date of successful payment. You may cancel anytime from account settings; cancellation takes effect at the end of the current billing period. No prorated refunds.
  • Credits: plans include a monthly base credit allowance that resets each billing cycle. Top-up credit packs expire twelve (12) months after purchase and do not carry over after that. Credits have no monetary value, are not refundable or transferable, and do not survive account termination. If we terminate your account for convenience (not for your breach of these Terms), we will refund any unused top-up credits on a pro-rata basis.
  • Refunds: except where required by applicable consumer protection law, payments are non-refundable. Termination for cause forfeits any refund.
  • EU consumer withdrawal: consumers in the European Union have a 14-day right of withdrawal from contracts for digital services. Where, at the point of purchase, you expressly request that performance of the service begin immediately during the withdrawal period and separately acknowledge that you will lose your right of withdrawal once performance has begun, that right is waived in accordance with Directive 2011/83/EU Art. 16(m). Absent such express and separately captured acknowledgment, your 14-day withdrawal right is preserved.
  • Price changes, taxes, chargebacks:we give at least 30 days' notice of price changes. The service is intended for use in the course of a trade, business, or profession. Prices for the service are displayed exclusive of VAT and similar sales, use, or consumption taxes; applicable taxes are calculated and added at checkout based on your billing location and tax status (including reverse-charge rules for business customers with a valid VAT identification number in the European Union). The total amount payable, inclusive of any applicable taxes, is shown on the payment page before you confirm your purchase. Initiating a chargeback before contacting [email protected] in good faith may result in account suspension or termination.

8. User Content and License

As between you and us, any briefings generated for your monitoring projects are yours to use, reproduce, modify, and distribute for your lawful purposes, subject to the rights of third-party sources whose content may be quoted, paraphrased, or summarized in them, and subject to these Terms. We do not claim ownership of briefings generated for your account.

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to use, store, process, and transmit your content as necessary to operate the service, including transmitting it to third-party AI providers to generate briefings. You represent and warrant that your content and the sources in your projects (whether entered manually or accepted from AI suggestions) are lawful, non-infringing, non-defamatory, free of malware, and may lawfully be monitored by you. We may remove content or disable projects that violate these Terms. Feedback or suggestions you submit about the service may be used by us freely for any purpose without compensation or attribution.

9. Acceptable Use

You agree not to:

  • Use the service unlawfully or to submit false or misleading information.
  • Include sources in your projects that you are not authorised to monitor (including AI-suggested sources you did not review and accept).
  • Attempt to access other accounts, scrape the platform itself, or circumvent rate, credit, or plan limits.
  • Reverse-engineer, decompile, or disassemble the platform or attempt to extract its source code, except where the right to do so for interoperability or error correction cannot be excluded under applicable law (including Directive 2009/24/EC Art. 5(3) and 6).
  • Use the service to generate content violating the acceptable use policies of our underlying AI providers.

Violation may result in immediate termination without notice or refund.

10. API Access and OAuth

API access and OAuth integrations are subject to these Terms and any additional API-specific terms we publish. API keys and tokens are confidential — you must not share them publicly or commit them to public repositories. We may rate-limit, suspend, or revoke API access if usage indicates abuse or threatens service stability.

11. Intellectual Property

All content and software of the platform (excluding your user content) is owned by or licensed to us and protected by intellectual property law. You may not copy, modify, or create derivative works from the platform without our written permission. The name "Snooplytics" and related marks are our property.

12. Third-Party Services and Source Content

The platform integrates with third-party services including, as of the last update of these Terms, Stripe (payments), third-party LLM / AI providers (briefing generation), Google Analytics and Facebook (analytics and advertising measurement), transactional email providers, cloud hosting and storage providers, Cloudflare Turnstile (bot protection), and Sentry (error monitoring). A current list of processors is maintained in our Privacy Policy. We may replace any provider with an equivalent service at any time. Your use of these services is subject to their own terms and privacy policies, and we are not responsible for their availability or behaviour. The service also retrieves content from public sources included in your projects; we are not the publisher of that content and are not responsible for its accuracy, legality, completeness, or ownership.

13. Disclaimers, Availability, and Force Majeure

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. We do not offer a formal uptime guarantee or SLA. The service may be delayed or unavailable due to maintenance, bugs, upstream provider outages, or events beyond our reasonable control (including acts of God, war, pandemic, internet outages, or failures of AI, hosting, or payment providers). We are not liable for any loss arising from unavailability, delay, or data loss. Where a jurisdiction does not permit exclusion of certain warranties, those warranties are limited to the minimum extent permitted by law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SnooplyticsAND ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANY DAMAGES FROM RELIANCE ON AI-GENERATED CONTENT. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

Nothing here excludes liability for fraud, gross negligence, wilful misconduct, or liability that cannot be excluded under applicable law. If you are a consumer, mandatory consumer protection laws in your country of residence continue to apply, and where the cap above would be unenforceable against a consumer the maximum permitted by applicable consumer protection law shall apply in its place.

15. Indemnification

You agree to indemnify and hold harmless Snooplytics, its directors, officers, shareholders, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the service, your content or monitoring configurations, your violation of these Terms or any third-party right, any decision made in reliance on AI-generated output, and any third-party claim (including defamation, infringement, or privacy claims) arising from the content of briefings generated for you. If you are a consumer in the EU, this obligation applies only to the extent permitted by applicable consumer protection law.

16. Termination

Either party may terminate at any time. You may close your account from account settings or by contacting [email protected]. We may suspend or terminate your access immediately, without notice or refund, if you materially breach these Terms or abuse the service. Upon termination your right to use the service ceases immediately and data associated with your account will be deleted in accordance with the retention schedule in our Privacy Policy. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) continue in effect.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Lithuania. Disputes should first be raised at [email protected]; if not resolved within 30 days they shall be submitted to the competent courts of Lithuania. For EU consumers this does not affect your rights under mandatory consumer protection laws of your country of residence. EU consumers may also access the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr.

18. Changes, Severability, and Contact

We may update these Terms from time to time. Material changes will be notified by email or in-product notice; continued use after they take effect constitutes acceptance. If any provision is held unenforceable, it will be limited or eliminated to the minimum extent necessary and the rest will remain in force. For questions about these Terms, contact [email protected].